Scopus offers five major applications:
Scopus SupportTEAM is an integrated solution for customer support and problem resolution that facilitates and automates each step of the problem resolution process - from gathering information to resolving the problem. It gives your technical support organization instant access to a knowledgebase of known problems, resolution steps, and solutions. SupportTEAM uses an advanced retrieval engine that gathers the case histories that are most similar to the problem being worked on. With the help of SupportTEAM, support personnel can handle even the most complex problems quickly and effectively.
Scopus QualityTEAM enables development engineers, quality assurance managers, and others who participate in the product design process to log, assign,coordinate, and manage product modifications, enhancements, and the correction of product defects. Through automatic defect generation and reporting, QualityTEAM dramatically improves the information flow among local and remote departments involved in the defect tracking process.
Scopus SalesTEAM is an enterprise-wide sales and marketing automation system that helps global organizations manage every phase of the sales cycle - from design and execution of marketing campaigns and lead generation, to order fulfillment and tracking of existing and potential customer accounts. By maintaining links between the components of the sales cycle, SalesTEAM provides everyone involved in the selling process with a comprehensive and up-to-date view of sales status. It also provides sales managers with useful information, such as sales forecasts and other trends in the selling cycle.
Scopus for the HelpDESK includes all the capabilities of Scopus SupportTEAM plus additional features that address the needs of internal help desk professionals. Scopus for the HelpDESK delivers enhanced problem diagnosis capabilities and it is integrated with fixed asset management and tracking tools that are included with the product.
ContractTEAM automates the management of service contracts. It enables service professionals to generate and renew contract records, verify contract entitlements, view service history, track services delivery, costing and billing, and manage third-party support. ContractTEAM can be used in combination with SupportTEAM to ensure that every request for service is covered under the terms of an existing agreement. It can also be used with SalesTEAM to help market and sell support contracts.
Client computing platforms - Microsoft Windows 3.1, Microsoft Windows 95, Microsoft Windows NT, Motif, and Macintosh.
Industry standard relational databases - Sybase, Oracle, Microsoft SQL Server,
Informix.
Server operating systems - Microsoft Windows NT Server,Hewlett Packard HP-UX, IBM/AIX, Sun O/S, and Sun Solaris
To provide more comprehensive solutions, you can combine Scopus products or integrate them with third-party applications. For example, you can combine SupportTEAM, QualityTEAM,Workflow Automation, and WorldTEAM to integrate customer feedback with the product design process throughout a global enterprise.